Shipping policy

Every piece from The Shaw Collective is handmade with care in our home studio.
Please allow 5–10 business days for your order to be designed, laser cut, and packed before dispatch.
During busy seasons (like Christmas, Easter etc), this timeframe may extend slightly — we promise it’s worth the wait

All orders are shipped via Australia Post with tracking provided once your order has been sent.
You’ll receive an email with your tracking link so you can follow your parcel’s journey.

Please note that shipping times are estimates provided by Australia Post and may vary depending on your location.

Local pickup is available from Ferntree Gully 3156.

Select Pickup at checkout and we’ll contact you via email . 

Once your parcel has left our studio, delivery times are outside our control.
If your parcel appears delayed or missing, please contact Australia Post directly using your tracking number.
Of course, we’ll always do our best to assist you in locating it.

Please double-check your shipping details at checkout.
The Shaw Collective is not responsible for parcels shipped to incorrect addresses provided by the customer.
If you realise you’ve entered the wrong address, contact us as soon as possible — we’ll update it if your order hasn’t yet been shipped.